With the festive season fast approaching, the Competition and Consumer Affairs Commission (CCAC) is encouraging Guyanese shoppers to be vigilant, informed, and assertive as they navigate the bustling retail landscape.
In a holiday advisory issued on Monday, the CCAC reminded consumers and suppliers alike of their rights and obligations under the Consumer Affairs Act (CAA) No. 13 of 2011. This legislation protects every dollar spent, ensuring fair practices in the marketplace.
The Commission has reported a concerning rise in consumer grievances this year, with a total of 461 complaints registered, amounting to over G$471 million in estimated losses. Of these, G$333.9 million has been successfully resolved, while the remainder remains under active investigation.
As families gear up for Christmas shopping, the CCAC emphasizes the importance of knowing your rights, asking pertinent questions, and demanding fairness from retailers.
Key recommendations for shoppers include:
Plan Ahead: Create a shopping list, research products and services, compare prices, and read all contracts before signing.
Demand Receipts: Always request receipts for purchases. This document serves as crucial legal proof for refunds, returns, or exchanges.
Inspect Items: Before leaving the store, inspect every item and request written warranties of at least six months.
Understand Return Policies: Non-defective items can be returned within seven days if unused, untampered, and in their original packaging. Suppliers may impose a restocking fee of up to 10 percent.
The CCAC also cautioned businesses against displays of “No Refund” signs or refusing refunds, returns, or exchanges when legally obligated to comply. Such practices contravene the Consumer Affairs Act.
While the holidays bring joy and increased consumer spending, they also lead to a surge in disputes—many of which can be avoided through adherence to the law by both shoppers and suppliers.
For assistance, clarification, or to file a complaint, consumers can contact the CCAC at 219-4410/3, via WhatsApp at 625-0557, or submit reports online at ccac.gov.gy.
