Job Opportunities Region 4 East Bank Office

Job Opportunities Region 4 East Bank Office

Job Opportunities Region 4 East Bank Office

GUYANA WATER INC.

Applications are invited from suitably qualified individuals to fill the following vacant positions within the Guyana Water Inc.’s Region 4 East Bank Office:

Customer Services Representative (Field)

Location: Regional Offices
Department: Customer Relations and Commercial Services
Reports To: Customer Services Supervisor

Purpose: To conduct all commercial service activities, including meter reading, bill delivery, field investigation, etc.

Main Duties and Responsibilities:

• Conduct meter readings and accurately record readings.
• Inspect customer service connections and report any abnormalities or suspicious conditions.
• Investigate and verify new and changed metered services.
• Interact with customers to receive complaints or queries and relay them to the appropriate department.
• Distribute bills and other notices to customers as required.
• Assist disconnection/reconnection personnel in locating customers.
• Report water wastage and ensure compliance with company policies.
• Check water meters for functionality and report malfunctioning meters.
• Perform other related duties as assigned.

Qualifications and Experience:

• Five subjects including English Language and Mathematics with acceptable grades at the CXC or GCE “O” levels examination.
• Must possess a valid motorcycle license.

Customer Services Representative (Office)

Location: Regional Offices
Department: Customer Services and Commercial Relations
Reports To: Revenue Officer

Purpose: To provide administrative support for addressing customer requests/complaints.

Main Duties and Responsibilities:

• Respond to telephone and counter contacts with customers to provide information about services provided by Guyana Water Inc.
• Interpret and explain policies and procedures related to water and sewerage services to customers.
• Assist customers in completing applications for water and sewerage services.
• Provide customers with details of costs for new services and advise on payment procedures.
• Create accounts for new customers in the computerized database.
• Receive and acknowledge customer complaints, verify accuracy, and forward them to the responsible department/unit.
• Liaise with various departments/units to follow up on customer problems/issues and ensure timely resolution.
• Maintain a log of customer complaints and submit reports to the Revenue Officer.
• Perform other related duties as assigned.

Qualifications and Experience:

• Five subjects, including English Language and Mathematics with acceptable grades at the CXC or GCE ‘O’ level examinations.
• Two years of experience in a customer-related entity.
• Must be computer literate.

Production & Distribution Supervisor – East Bank Demerara

Location: East Bank Demerara
Department: Operations
Reports To: Regional Manager
Supervises: Plant Operator, Craftsman 1 and 2, Craftsman 3, Mobile Operator, Pump Station Operator

Purpose: To provide supervision for the operation and maintenance functions of the production facilities and the transmission and distribution systems.

Main Duties and Responsibilities:

• Supervise the operations of water production facilities to ensure the quantity of water produced meets planned targets.
• Monitor water production regularly to ensure final water quality conforms to established standards.
• Supervise routine, planned preventative, and emergency maintenance activities, ensuring effective completion in accordance with specifications.
• Analyze production reports to ensure equipment and treatment processes are working effectively.
• Supervise the maintenance of the transmission and distribution network, ensuring works are carried out in accordance with technical standard practice.
• Develop and maintain a weekly schedule of inspections to the transmission and distribution system to identify and repair leaks or breakages.
• Investigate customers’ complaints of inadequate supply of water and take corrective action.
• Requisition supplies of materials, tools, and stationery to facilitate the work of subordinate staff.
• Ensure compliance with Occupational Safety and Health standards.
• Prepare and submit operational and other reports as required.

Qualifications and Experience:

• Technician certificate or equivalent in Civil, Mechanical, or Electrical Engineering.
• Minimum of five years of work experience since graduation.
• Minimum of two years of supervisory experience.
• Knowledge of the operation and maintenance of pumps, motors, automatic control systems, pipe networks, and water treatment processors.
• Ability to prepare clear and concise reports.
• Good communication skills, both oral and written.

Interested candidates should submit their applications along with a detailed Curriculum Vitae no later than March 13, 2024, to:

Executive Director, Human Resources Management and Development
Guyana Water Inc.
Lot 58 Eastern Highway, Lamaha Gardens, Georgetown
Or
Email to hrjobapplicationsgrp@guyanawaterinc.com

Detailed job descriptions for these positions can be found on GWI’s website: www.guyanawaterinc.com.

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