Job Opportunities Region 4 East Bank Office

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GUYANA WATER INC.

Applications are invited from suitably qualified individuals to fill the following vacant positions within the Guyana Water Inc.’s Region 4 East Bank Office:

Customer Services Representative (Field)

Location: Regional Offices
Department: Customer Relations and Commercial Services
Reports To: Customer Services Supervisor

Purpose: To conduct all commercial service activities, including meter reading, bill delivery, field investigation, etc.

Main Duties and Responsibilities:

Conduct meter readings and accurately record readings.
Inspect customer service connections and report any abnormalities or suspicious conditions.
Investigate and verify new and changed metered services.
Interact with customers to receive complaints or queries and relay them to the appropriate department.
Distribute bills and other notices to customers as required.
Assist disconnection/reconnection personnel in locating customers.
Report water wastage and ensure compliance with company policies.
Check water meters for functionality and report malfunctioning meters.
Perform other related duties as assigned.

Qualifications and Experience:

Five subjects including English Language and Mathematics with acceptable grades at the CXC or GCE “O” levels examination.
Must possess a valid motorcycle license.

Job Opportunities Region 4 East Bank Office

Customer Services Representative (Office)

Location: Regional Offices
Department: Customer Services and Commercial Relations
Reports To: Revenue Officer

Purpose: To provide administrative support for addressing customer requests/complaints.

Main Duties and Responsibilities:

Respond to telephone and counter contacts with customers to provide information about services provided by Guyana Water Inc.
Interpret and explain policies and procedures related to water and sewerage services to customers.
Assist customers in completing applications for water and sewerage services.
Provide customers with details of costs for new services and advise on payment procedures.
Create accounts for new customers in the computerized database.
Receive and acknowledge customer complaints, verify accuracy, and forward them to the responsible department/unit.
Liaise with various departments/units to follow up on customer problems/issues and ensure timely resolution.
Maintain a log of customer complaints and submit reports to the Revenue Officer.
Perform other related duties as assigned.

Qualifications and Experience:

Five subjects, including English Language and Mathematics with acceptable grades at the CXC or GCE ‘O’ level examinations.
Two years of experience in a customer-related entity.
Must be computer literate.

Production & Distribution Supervisor – East Bank Demerara

Location: East Bank Demerara
Department: Operations
Reports To: Regional Manager
Supervises: Plant Operator, Craftsman 1 and 2, Craftsman 3, Mobile Operator, Pump Station Operator

Purpose: To provide supervision for the operation and maintenance functions of the production facilities and the transmission and distribution systems.

Main Duties and Responsibilities:

Supervise the operations of water production facilities to ensure the quantity of water produced meets planned targets.
Monitor water production regularly to ensure final water quality conforms to established standards.
Supervise routine, planned preventative, and emergency maintenance activities, ensuring effective completion in accordance with specifications.
Analyze production reports to ensure equipment and treatment processes are working effectively.
Supervise the maintenance of the transmission and distribution network, ensuring works are carried out in accordance with technical standard practice.
Develop and maintain a weekly schedule of inspections to the transmission and distribution system to identify and repair leaks or breakages.
Investigate customers’ complaints of inadequate supply of water and take corrective action.
Requisition supplies of materials, tools, and stationery to facilitate the work of subordinate staff.
Ensure compliance with Occupational Safety and Health standards.
Prepare and submit operational and other reports as required.

Qualifications and Experience:

Technician certificate or equivalent in Civil, Mechanical, or Electrical Engineering.
Minimum of five years of work experience since graduation.
Minimum of two years of supervisory experience.
Knowledge of the operation and maintenance of pumps, motors, automatic control systems, pipe networks, and water treatment processors.
Ability to prepare clear and concise reports.
Good communication skills, both oral and written.

Interested candidates should submit their applications along with a detailed Curriculum Vitae no later than March 13, 2024, to:

Executive Director, Human Resources Management and Development
Guyana Water Inc.
Lot 58 Eastern Highway, Lamaha Gardens, Georgetown
Or
Email to hrjobapplicationsgrp@guyanawaterinc.com

Detailed job descriptions for these positions can be found on GWI’s website: www.guyanawaterinc.com.

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