The Competition and Consumers Affairs Commission (CCAC) reported a significant increase in complaints for the year 2025, receiving a total of 506 complaints, with 156 specifically related to the auto industry, encompassing sales, repairs, and parts. The complaints against the auto sector alone amounted to over G$312 million.
In a statement, the CCAC highlighted the auto, electronics, and construction industries as the primary sources of complaints. Notably, there was a rise in grievances regarding electronics repair services, shipping and online services, as well as construction and building materials. Overall, consumer complaints for the year exceeded G$509.6 million.
The CCAC attributed the high volume of complaints to its ongoing public awareness initiative, encouraging consumers to assert their rights while providing guidance to suppliers on compliance with the Consumer Affairs Act. The 506 complaints received in 2025 represent a 5% increase over the previous year.
Resolution and Compliance Efforts
The Commission successfully resolved 428 complaints, translating to an 85% resolution rate, securing redress valued at G$156.5 million. The remaining cases are currently in the process of resolution.
Throughout the year, the CCAC conducted 1,331 business inspections across all administrative regions of Guyana. Of these inspections, 176 businesses were deemed compliant (13%), while 411 were identified as non-compliant. In subsequent re-inspections, the CCAC assisted 378 non-compliant businesses to achieve compliance, though 366 still remain non-compliant. The agency plans to continue re-inspections and public awareness campaigns to improve compliance rates among businesses.
Enforcement Measures
In a notable development, the CCAC filed its first-ever criminal complaint in the Magistrate’s Court against a supplier, resulting in the consumer securing redress through a settlement. This case marks a significant step in enhancing the agency’s enforcement measures.
Additionally, the CCAC noted it received one complaint under the Competition and Fair Trading Act (Cap. 90:07), further underscoring its active role in regulating fair trade practices.
As the CCAC moves forward, it aims to bolster consumer protection efforts while ensuring businesses adhere to regulatory standards.
